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Communicating During a Crisis 

Completed on Friday, March 27, 2020.  

Watch the webinar recording

The COVID-19 (coronavirus) pandemic is having an unprecedented impact on communities around the world. This webinar provides you with helpful tips and courses of action municipalities should be considering to communicate effectively, both internally and externally, during this evolving crisis. Participants will have time at the end of the presentation for questions and information sharing.

Objectives:

  1. Identify key activities you need to perform to keep people up-to-date and informed
  2. How to effectively communicate while managing tone, conveying the importance of the situation without causing alarm
  3. Leveraging your resources to employ the tools and assets at your disposal to continue to deliver services and information effectively to the public, even if your doors are closed.

Presented by: 

Colleen Collins, Communications Specialist

Colleen has more than 15 years’ experience working in the municipal sector. She has been involved in several Emergency Operations activations and will share with you helpful tips and best practices to help keep citizens, staff, council and other stakeholders informed. 

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© eSolutionsGroup 2020

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