Bring your city services online

Give residents a personalized online experience with a single sign-on dashboard that brings all the municipal information they care about into one convenient place. From individual property tax and utilities data to emergency alerts, snow removal updates and personalized event recommendations, it’s the experience today’s citizens demand.

A scalable smart city solution.

Your citizens have stuff to do - visiting your offices shouldn’t be one of those tasks. Citizen Portal makes it all easier. From the comfort of their own home or from the palm of their hand, you can have residents accessing your services in a fast, secure and even personalized manner.

Why Citizen Portal?

Citizen Portal gives you the freedom to move all of your city services online into one, personalized portal for your citizens. Best of all, you can give your citizens a customized experience, with a single sign-on portal that brings all of the information they care about direct to them.

One password - all your city services

With Citizen Portal, your citizens will need to remember just one password to get access to everything they care about.

Integrated to your systems

Citizen Portal can integrate seamlessly with your systems to provide the important information to your citizens through a secure data connection.


Fewer citizen questions

Did you know a customer service interaction on the web is nearly 11 times less expensive than a phone transaction! Provide everything a citizen needs in one spot – resulting in fewer phone calls.

Step 1: All about that base

Personalized to your citizens. Unique to their location and to them. Fully loaded with a base you can build off of. The portal is the next stop in building a fully online experience. It uses existing user data to create an approved municipal dashboard with content to help citizens access all that your city has to offer.

Dashboard, notices, signup, my account

Integrating with your existing websites look and feel, the dashboard is fully customizable, allowing users to create a tailored experience. Citizens can also securely login using Google, Facebook or other platforms through LoginRadius SSO.

Sign up dashboard

 

Content widgets

 

Content widget

Allows administrators to build a widget that contains content and calls to action when a user logs in. From standard notices to remind citizens about changes to your operating hours, to widgets that link out to parts of your website, the options are endless.

News, alerts and emergency notices

Display news articles or notifications, with the ability to push to users via email, SMS or other Progressive Web Apps.

news image

 

Council meetings image

 

Meetings and events

Display events based on user preferences or location, with pop-up notifications and the ability to push to users via email, SMS or other Progressive Web Apps.

Make it easy to simplify your online services

Web Content Accessibility Guidelines (WCAG) 2.0 Level AA

Mobile friendly for all device types and sizes

Easy user account management

Manage email templates and settings

Analytic reports for widgets and usage

Get your municipality started with Citizen Portal

See for yourself why Citizen Portal can provide your citizens the experience they deserve.

Step 2: Add your widgets

With Citizen Portal, you can add as many widgets as you’d like, creating a tailored experience. See some you may want later? You can add in new widgets as your city grows!

Easy to implement

Easy to implement

Add more as you go

Add more as you go

Integrated directly into your portal

Integrated directly into your portal

Create your own online services

Create your own online services

Find the widgets that your citizens want

Property Taxes

Property Taxes


Integrate to your tax systems database to allow residents the ability to view property taxes, see outstanding balances, historical payments and even download past bills. 


Utilities

Utilities


Connect to your utilities – from water to hydro databases. Allow residents the ability to view past usage history, see outstanding balances, historical payments and even download past bills.


Road, Sidewalk and Trail Closures

Road, Sidewalk and Trail Closures

Provide a quick snapshot of what’s closed near a citizen. Perfect for road construction season, or for helping citizens find out what trail they should hike for their weekend plans!


Snow Removal and Events

Snow Removal and Events


Provide real-time updates as snowplows clear your city streets during major snowstorms. Or, simply let citizens know when plows are out on the road, providing them information on when they can expect their street to be cleared.

Volunteer Opportunities

Volunteer Opportunities

Display any volunteer opportunity available in your city, either pulling from your HRIS system, or providing a static update of any major volunteer needs.


Jobs and Careers

Jobs and Careers

Get more qualified local candidates, for any job openings in your city! Pulling directly from your HRIS or ATS, this widget will provide real-time job opportunities that citizens can apply to.

Programs and Recreation

Programs and Recreation

Easily allow citizens to view and book city programs that interest them. Or create a notice board of upcoming events, providing greater visibility to citizens into all the amazing programs your city offers.

Service Requests

Service Requests

No more phone calls or emails to your admin team. With the services request widget, citizens can submit problems they encounter in your city quickly and easily.

Permits

Permits


Give citizens easy access to apply for permits in your city. From burn to building, your citizens will be able to apply, view the status and download approved permits.

What’s Near Me

What’s Near Me


No more wondering ‘what’s happening near me this weekend’! With the ‘What’s Near Me’ widget, citizens will be able to view what’s happening in their area, or view what’s happening across the city.

Garbage, Recycling and Other Pick-ups

Garbage, Recycling and Other Pick-ups

Ensure citizens never miss their garbage day again! With up-to-date information on garbage, recycling or yard waste pickup dates, or the ability to request a pickup for large items, your citizens will never miss their collection day.

Building Inspection Requests

Building Inspection Requests


Complete a home reno and need to request a building inspection? Now citizens can! Easily request, view the status and any other information on their inspection all from Citizen Portal.

Sports Fields and Facilities

Sports Fields and Facilities

All citizens can view parks and facilities near them, including if they’re open or available to be booked. And with eCommerce capabilities, citizens can book times for reserving them.

Overnight Parking Registration

Overnight Parking Registration

Make it easy for citizens to register for an overnight parking pass and download approved passes so they can be displayed in their car.


School Bus and School Closures

School Bus and School Closures

While the mom and dad network normally know when schools and buses are closed, it’s best to provide everyone with accurate and up-to-date information. Now you can let parents know in real-time of any school updates.

Elections and Voter Lookup

Elections and Voter Lookup

When election season is in full swing, you want to ensure your citizens know where their voting station is, and who the eligible candidates are. Now you can with the Elections and Voter Lookup widget.

Get in touch about Citizen Portal

Book a meeting now or fill in the form and a representative will get back to you shortly.