One password - all your city services
With Citizen Portal, your citizens will need to remember just one password to get access to everything they care about.
Bring your city services online
Give residents a personalized online experience with a single sign-on dashboard that brings all the municipal information they care about into one convenient place. From individual property tax and utilities data to emergency alerts, snow removal updates and personalized event recommendations, it’s the experience today’s citizens demand.
A scalable smart city solution.
Your citizens have stuff to do - visiting your offices shouldn’t be one of those tasks. Citizen Portal makes it all easier. From the comfort of their own home or from the palm of their hand, you can have residents accessing your services in a fast, secure and even personalized manner.
Why Citizen Portal?
Citizen Portal gives you the freedom to move all of your city services online into one, personalized portal for your citizens. Best of all, you can give your citizens a customized experience, with a single sign-on portal that brings all of the information they care about direct to them.
Integrated to your systems
Citizen Portal can integrate seamlessly with your systems to provide the important information to your citizens through a secure data connection.
Fewer citizen questions
Did you know a customer service interaction on the web is nearly 11 times less expensive than a phone transaction! Provide everything a citizen needs in one spot – resulting in fewer phone calls.
Step 1: All about that base
Personalized to your citizens. Unique to their location and to them. Fully loaded with a base you can build off of. The portal is the next stop in building a fully online experience. It uses existing user data to create an approved municipal dashboard with content to help citizens access all that your city has to offer.
Dashboard, notices, signup, my account
Integrating with your existing websites look and feel, the dashboard is fully customizable, allowing users to create a tailored experience. Citizens can also securely login using Google, Facebook or other platforms through LoginRadius SSO.
Content widget
Allows administrators to build a widget that contains content and calls to action when a user logs in. From standard notices to remind citizens about changes to your operating hours, to widgets that link out to parts of your website, the options are endless.
News, alerts and emergency notices
Display news articles or notifications, with the ability to push to users via email, SMS or other Progressive Web Apps.
Meetings and events
Display events based on user preferences or location, with pop-up notifications and the ability to push to users via email, SMS or other Progressive Web Apps.
Make it easy to simplify your online services
Web Content Accessibility Guidelines (WCAG) 2.0 Level AA
Mobile friendly for all device types and sizes
Easy user account management
Manage email templates and settings
Analytic reports for widgets and usage
Get your municipality started with Citizen Portal
See for yourself why Citizen Portal can provide your citizens the experience they deserve.
Step 2: Add your widgets
With Citizen Portal, you can add as many widgets as you’d like, creating a tailored experience. See some you may want later? You can add in new widgets as your city grows!
Easy to implement
Add more as you go
Integrated directly into your portal
Create your own online services
Find the widgets that your citizens want
Property Taxes
Integrate to your tax systems database to allow residents the ability to view property taxes, see outstanding balances, historical payments and even download past bills.
Utilities
Connect to your utilities – from water to hydro databases. Allow residents the ability to view past usage history, see outstanding balances, historical payments and even download past bills.
Road, Sidewalk and Trail Closures
Provide a quick snapshot of what’s closed near a citizen. Perfect for road construction season, or for helping citizens find out what trail they should hike for their weekend plans!
Snow Removal and Events
Provide real-time updates as snowplows clear your city streets during major snowstorms. Or, simply let citizens know when plows are out on the road, providing them information on when they can expect their street to be cleared.
Volunteer Opportunities
Display any volunteer opportunity available in your city, either pulling from your HRIS system, or providing a static update of any major volunteer needs.
Jobs and Careers
Get more qualified local candidates, for any job openings in your city! Pulling directly from your HRIS or ATS, this widget will provide real-time job opportunities that citizens can apply to.
Programs and Recreation
Easily allow citizens to view and book city programs that interest them. Or create a notice board of upcoming events, providing greater visibility to citizens into all the amazing programs your city offers.
Service Requests
No more phone calls or emails to your admin team. With the services request widget, citizens can submit problems they encounter in your city quickly and easily.
Permits
Give citizens easy access to apply for permits in your city. From burn to building, your citizens will be able to apply, view the status and download approved permits.
What’s Near Me
No more wondering ‘what’s happening near me this weekend’! With the ‘What’s Near Me’ widget, citizens will be able to view what’s happening in their area, or view what’s happening across the city.
Garbage, Recycling and Other Pick-ups
Ensure citizens never miss their garbage day again! With up-to-date information on garbage, recycling or yard waste pickup dates, or the ability to request a pickup for large items, your citizens will never miss their collection day.
Building Inspection Requests
Complete a home reno and need to request a building inspection? Now citizens can! Easily request, view the status and any other information on their inspection all from Citizen Portal.
Sports Fields and Facilities
All citizens can view parks and facilities near them, including if they’re open or available to be booked. And with eCommerce capabilities, citizens can book times for reserving them.
Overnight Parking Registration
Make it easy for citizens to register for an overnight parking pass and download approved passes so they can be displayed in their car.
School Bus and School Closures
While the mom and dad network normally know when schools and buses are closed, it’s best to provide everyone with accurate and up-to-date information. Now you can let parents know in real-time of any school updates.
Elections and Voter Lookup
When election season is in full swing, you want to ensure your citizens know where their voting station is, and who the eligible candidates are. Now you can with the Elections and Voter Lookup widget.
Get in touch about Citizen Portal
Send us an email at info@esolutionsgroup.ca, call us at 1-519-884-3352 or fill in the form and a representative will get back to you shortly.
