Personalized digital portal offers Kitchener residents one-stop, tailored municipal content

eSolutionsGroup (eSolutions), in partnership with the City of Kitchener, is proud to launch a new, comprehensive online experience for Kitchener residents, including a completely transformed website and online customer service portal called MyKitchener. The seamless integration between the City website, portal and City services reimagines how municipalities offer services online.

Working closely with Kitchener, eSolutions developed a customized dashboard that users can modify based on their interests and needs. Bringing all the municipal information and updates they care about into one convenient place, the secure, single sign-on dashboard uses existing user data to tailor approved municipal content related to existing preferences, behaviours and interactions.

"The MyKitchener website and portal will forever change the way citizens interact with the City," said Kitchener Mayor, Berry Vrbanovic. "Kitchener, through its Digital Kitchener initiatives, has become synonymous with cutting edge technology and now our online service experience will match. Information and services are now more accessible and interactive than ever." With MyKitchener, citizens can:

  • Customize their dashboard with content that is relevant to them
  • View information about multiple properties in one place
  • Receive notifications when new information is available like new skating and swimming events, road closures and school bus delays
  • View and pay property tax and utility bills
  • View news and upcoming events
  • Watch a council meeting and download meeting minutes and agendas, and so much more.

Check out the City’s new website to learn more.

About City of Kitchener

Located in Ontario, the City of Kitchener is a bustling, urban centre, filled with engaged residents, interactive neighbourhoods, a booming commercial and tech sector, and a place where families can truly enjoy living and playing. Kitchener attracts hundreds of thousands of visitors each year due to the internationally renowned Oktoberfest Festival (the second largest Bavarian festival of its kind in the world), historic Farmer’s Market, annual Blues Festival and more.

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